Terms & Conditions

1. Provider identification

These Terms & Conditions govern the contracting of private passenger transport services provided by:

2. Purpose and services

Soline Transfer provides vehicle rental with driver (VTC) services for private passenger transport, mainly with origin and/or destination in Catalonia, Andorra and southern France. Services include:

• Transfers from and to Barcelona–El Prat (BCN), Girona–Costa Brava (GRO) and Reus (REU) airports.
• Intercity and long-distance transfers.
• Full-day excursions (Costa Brava, Montserrat, Sitges, Girona, Figueres, Andorra, etc.).
• Services with waiting (events, concerts, Camp Nou matches, weddings, meetings).
• Tailored routes and hourly chauffeur services.

All services are provided with a professional driver, a premium-segment sedan or SUV (Audi A6, BMW X5), and all legally required insurances and authorisations.

3. Booking process and contract formation

The Passenger may request a quote through:

1. The booking form at soline.es/#booking, which prepares a WhatsApp message sent from the Passenger's device.
2. Directly via WhatsApp at +34 660 593 894.
3. By email to info@soline.es.

The Passenger's request constitutes an invitation to treat. Soline Transfer will reply with a firm quote (total price, assigned vehicle, specific cancellation terms where applicable) through the same channel.

4. Prices and taxes

Prices on the Website are indicative per vehicle and refer to standard routes with 1–4 passengers, unless otherwise stated. The final price is confirmed in the quote.

Unless expressly stated otherwise, all prices:

• Are quoted in euros (€).
• Include VAT at the applicable statutory rate.
• Include the usual tolls of standard routes, fuel and driver time.
• Do not include: special tolls or Passenger-requested detours, unplanned additional stops, waiting time beyond the included allowance, or optional services such as a paid child seat, a larger vehicle or premium refreshments.

Any extras agreed during the service (stops, detours, waiting beyond the allowance, destination changes) will be charged at the applicable rates, communicated to the Passenger before provision.

5. Payment

• Cash to the driver at the end of the service, in euros.
• Bank card with the driver via mobile POS, in euros.
• Bank transfer before the service, to the account provided in the quote.
• Other methods upon express confirmation by the Provider.

For certain services (long distance, multi-vehicle bookings, peak dates), Soline Transfer may require full or partial advance payment by transfer or payment gateway, as stated in the quote.

6. Service performance

6.1 Punctuality and tracking

The driver will arrive at the place and time agreed. For airport pickups, Soline Transfer tracks the Passenger's flight number and adjusts pickup time to the actual landing time.

6.2 Included waiting times

• Airport pickup: 60 free minutes from the actual landing time (not the scheduled time).
• Train / bus / port pickup: 30 free minutes from the actual arrival time.
• Other pickups (hotels, addresses): 15 free minutes from the agreed time.

Beyond the free allowance, a waiting fee per additional 15 minutes or fraction will apply, according to the specific conditions communicated to the Passenger in the quote or, failing that, based on the reasonable cost of the additional driver time.

6.3 Airport meeting point

Unless otherwise stated, the driver waits at the terminal arrivals area with a name sign. If the Passenger cannot find the driver, they must contact us immediately by WhatsApp before leaving the area or taking other transport.

7. Luggage, child seats and pets

• Luggage: usual luggage included (1 large suitcase + 1 handbag/backpack per passenger). Bulky items (skis, bicycles, wheelchairs, instruments) must be indicated at booking to confirm vehicle suitability.
• Child seats: free of charge upon request at booking. The Passenger must communicate the need in advance. Under Spanish Royal Decree 667/2015, children measuring 135 cm or less must use a homologated child restraint system.
• Pets: accepted upon prior confirmation, in a closed carrier or with vehicle-protection measures. Assistance dogs are always accepted at no extra cost.

8. Passenger obligations

• Provide accurate and complete booking data (exact address, flight number, number of passengers, luggage).
• Arrive punctually at the agreed place and time.
• Wear the seatbelt throughout the journey and follow the driver's safety instructions.
• Behave respectfully with the driver and the vehicle.
• Report any incident immediately.

Soline Transfer reserves the right to refuse or interrupt service in case of manifest drunkenness, drug influence, aggressive behaviour, attempts to carry dangerous goods or serious breach of these Terms. No refund will apply.

Any damage caused by the Passenger to the vehicle (extraordinary dirt, vomit, breakage, professional upholstery cleaning) will be charged to the Passenger at repair/cleaning cost, based on the actual cost of professional repair or cleaning.

9. Modifications, cancellations and no-show

9.1 Modifications

The Passenger may request modifications (time, route, number of passengers) via WhatsApp or email, as early as possible. Modifications are subject to availability and possible price adjustment.

9.2 Cancellation policy

Unless the quote sets specific different terms (long distance, events or peak periods), the following standard policy applies:

If the Passenger's flight is cancelled or delayed making the service unfeasible, no cancellation charge will apply provided the Passenger reports the incident as soon as it is known.

9.3 Cancellation by the Provider

If Soline Transfer must exceptionally cancel a confirmed service for reasons attributable to it (breakdown without replacement, driver unavailability), it will refund any amounts paid and, where possible, offer an equivalent alternative at no extra cost.

10. Force majeure

Soline Transfer is not liable for delays, breaches or cancellations caused by force majeure or events beyond its reasonable control, including:

• Adverse weather, natural phenomena, disasters.
• Road closures, demonstrations, strikes (including air or rail), blockades, extraordinary traffic.
• Administrative decisions, police controls or authority restrictions.
• Flight or train delays/cancellations.
• Pandemics, states of emergency or other extraordinary health circumstances.

11. Provider liability and insurance

Soline Transfer provides services with the diligence required of a transport professional and maintains in force:

• Compulsory motor vehicle third-party liability insurance.
• Passenger liability insurance, as required by law.
• Up-to-date vehicle technical inspection (ITV).

The Provider's liability is limited to that provided under applicable law (LOTT and consumer protection law). It will not be liable for indirect damages (lost profits, missed connections, lost opportunities) due to events beyond its reasonable control.

The Passenger is responsible for allowing a reasonable margin between the estimated arrival time and any subsequent flight, event or appointment.

12. Right of withdrawal

13. Claims and dispute resolution

Claims may be addressed to:

• Email: info@soline.es
• Post: the address indicated in section 1.

Official consumer complaint forms (hojas de reclamación) are available upon request.

The Passenger consumer may also use:

• The Junta Arbitral de Consumo de Cataluña or the equivalent body of their region of residence.
• The European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
• The competent Junta Arbitral del Transporte under LOTT and RD 1211/1990, where the amount in dispute does not exceed €15,000 and both parties accept.

14. Data protection

The processing of the Passenger's personal data is governed by the Privacy Policy, which is an integral part of these Terms.

15. Governing law and jurisdiction

These Terms are governed by Spanish law, in particular LOTT and its implementing regulation, RDL 1/2007 and the Civil Code. Any dispute shall be submitted to the Courts of Barcelona, without prejudice to the consumer forum that may apply to the Passenger under applicable law.

The invalidity of any clause shall not affect the validity of the remaining clauses. The parties undertake to replace any affected clause with one of as similar effect as possible.